Support

Need help? Email tyler@newtraildesign.com and we'll get back to you.

Common questions

Where are my scans stored?
Only on your device, in the app's private storage. Scanwise Mobile has no cloud sync and no account.

How do I get a document onto my computer or into email?
Open the document and tap Share. You can send the PDF to Mail, Messages, Files, Google Drive, or any other app.

If I delete the app, will I lose my scans?
Yes. Your scans exist only inside the app, so share or save any you want to keep before deleting it.

The scanner won't open.
Check that Scanwise Mobile has camera access in Settings → Scanwise Mobile → Camera.

I forgot the password on a PDF I exported.
We can't recover it, because passwords are never sent anywhere. Your original scan is still in the app, so you can export it again with a new password.

Does the app work offline?
Yes. Every feature works without an internet connection.